Verbal communication in imperative during a crisis negotiation situation. It really can be a matter of life and death. This key aspect directly affects the outcome of a negotiation. (2006) The analysis of that communication is equally important and is typically used in future crisis negotiation situations. (2006)
- The ideal situation would be for the hostage taker to surrender without injury to the hostages.
- The hostage taker seriously injures or kills a hostage and law enforcement has to initiate their BATNA.
- BATNA-is the use of tactical assault, this could be the use of a sharp shooter or the full force of a S.W.A.T team. (McClain, et al)
- using non-lethal chemical agents to force surrender. (1981)
- The victims are left with trauma, either physically or mentally. (Fullard, 2007)
